Terms & Conditions

Booking & Sample Collection Process

Our booking process is designed for your convenience with options for both online scheduling and walk-in appointments.

• Online booking available 24/7 through website
• Walk-in appointments accepted during working hours
• Free home collection within 5km radius
• Sample collection follows strict protocols
• Confirmation provided via SMS/WhatsApp

Test Report Delivery Options

We provide multiple convenient options for receiving your test reports to ensure accessibility and confidentiality.

• WhatsApp delivery for quick access
• Email delivery with PDF reports
• Offline collection from laboratory
• Hard copy available upon request
• Secure login portal for report access

Liability & External Factors

While we strive for timely service delivery, certain external factors may cause delays beyond our control.

• No liability for delays due to natural disasters
• Technical system maintenance may cause delays
• Government regulations may affect timelines
• Transportation issues beyond our control
• Emergency situations may disrupt services

Accurate Contact Information

Providing accurate and updated contact information is essential for seamless service delivery and communication.

• Valid mobile number required for confirmations
• Active email address for report delivery
• Correct address for home collection service
• Emergency contact information recommended
• Update contact details immediately if changed

Terms Updates & Modifications

We reserve the right to update these terms and conditions to improve our services and comply with regulations.

• Terms may be updated without prior notice
• Changes effective immediately upon posting
• Regular review of terms recommended
• Continued use implies acceptance of updates
• Contact us for clarification on changes

Contact Information & Customer Support

For any questions regarding our terms and conditions or to clarify service policies, please reach out to us.